- About Us
- CELLAR DOOR
- Order Wines
The Frogmore Creek Wines Online website is owned and operated by Hathaway Trading Co Pty Ltd (ABN 43 009 427 543).
The cost of postage for wine ordered through the Frogmore Creek website is the responsibility of the customer to cover this cost. Delivery costs vary depending on the location the wine is being shipped to and may vary due to increases in charges from Australia Post. All delivery costs will be displayed through the website at the time of purchase.
Please note that domestic orders are sent via Australia Post parcel delivery service. All Australian orders should include a daytime delivery address and contact details. We also accept orders to P.O. Box numbers. Wine orders are dispatched via Australia Post every week on a Tuesday and Thursday, please allow up to 14 days delivery prior to receiving your order.
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
Please contact Frogmore Creek Wines for further information on international orders. All freight, taxes and duties are at an extra cost for international orders.
Returns, Refunds & Exchanges?
We will gladly refund, credit or exchange all returns on presentation of the original Frogmore Creek Wines Online sales docket, if there is a quality issue. Delivery and packaging charges are not refundable unless as a result of our error.
Please contact us prior to returning goods to Frogmore Creek Wines. Where a refund of goods is payable all items are required to be returned to Frogmore Creek Wines. Upon receipt of the returned goods the Frogmore Creek Wines will:
No goods shall be refunded without prior agreement between the recipient and/or customer and Frogmore Creek Wines. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error.
Should you receive a wine which has a quality issue, Frogmore Creek will either:
There are a number of Australian laws pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
Frogmore Creek Wines welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this website.
Frogmore Creek Wines Online Copyright Notice
Frogmore Creek Wines material, including pages and on-line images, are protected by the Copyright Laws of Australia. All rights are reserved.
When you access Frogmore Creek Wines' websites you agree that:
Notice of Trademark
The Frogmore Creek, 42 Degrees South and Storm Bay logos are a registered trademark of the Hathaway Trading Co Pty Ltd. These logos may not be used without the prior specific, written permission of Hathaway Trading Co Pty Ltd.
All prices quoted on this website are in Australian Dollars (AUD).
Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $6000) and it is an offence for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500). At the time of delivery the person receiving the goods must provide satisfactory evidence of proof of age if requested. Frogmore Creek Wines may refuse to deliver the goods if the person receiving the goods does not provide evidence of proof of age.
Our approach to privacy
When visiting this site, a record of your visit is logged. This data is recorded for statistical purposes only and is used to help improve this website. The following information is supplied by your browser:
This information is used for statistical purposes only. No attempt will be made to identify users or their browsing activities except where required by law.
Cookies are pieces of information that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. This information remains on your computer after you close your browser.
Collection and use of information
We don't collect personal information without your knowledge. We don't sell, rent, or give your personal information to unrelated third parties without your prior permission unless required by law.
The security of your personal information is important to us. We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to protect your personal data and ensure that it is transmitted securely; further information can be obtained from Frogmore Creek's security policy.
You have a right to access most personal information we hold about you. Please contact us to ask for access to your information.
If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you would like more information concerning how we handle your information, or our approach to privacy, please contact us.
Our approach to security
We care about the security of your information and have implemented industry standard security measures designed to provide the best security possible when purchasing goods over the internet.
Frogmore Creek also has a current Thawte SSL certificate which provides up to 256 bit encryption. This lets you know that we are a legitimate business and that that you are connecting to the correct server. The secure certificate also provides the secure environment in which you can transact. To view details of our security certificate, you can click on the padlock at the bottom of your browser window on our payment pages.
Credit card processing
From our website we use a payment gateway called which uses 1024 bit bank encryption to process data. You can obtain further technical information about our payment gateway by visiting our supplier's site,