Terms & Conditions

The Frogmore Creek Wines Online website is owned and operated by Hathaway Trading Co Pty Ltd (ABN 43 009 427 543).

Use of this website is subject to these Terms of Use.

 

Pricing

  • Prices, products and offers include GST
  • All prices are correct at the time of online publication. Prices are subject to change without notice. • Online pricing may differ from prices available at the Cellar Door and individual wine stockists
  • All items are promoted in good faith to be available at the time of ordering.
  • Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.
  • We reserve the right to correct any printing errors.

Delivery Costs

The cost of postage for wine ordered through the Frogmore Creek website is the responsibility of the customer to cover this cost. Delivery costs vary depending on the location the wine is being shipped to and may vary due to increases in charges from Australia Post. All delivery costs will be displayed through the website at the time of purchase.

 

Australian Delivery

Please note that domestic orders are sent via Australia Post parcel delivery service. All Australian orders should include a daytime delivery address and contact details. We also accept orders to P.O. Box numbers. Wine orders are dispatched via Australia Post every week on a Tuesday and Thursday, please allow up to 14 days delivery prior to receiving your order.

 

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

 

International Ordering

Please contact Frogmore Creek Wines for further information on international orders. All freight, taxes and duties are at an extra cost for international orders.

 

Returns, Refunds & Exchanges?

We will gladly refund, credit or exchange all returns on presentation of the original Frogmore Creek Wines Online sales docket, if there is a quality issue. Delivery and packaging charges are not refundable unless as a result of our error.

 

Returns

Please contact us prior to returning goods to Frogmore Creek Wines. Where a refund of goods is payable all items are required to be returned to Frogmore Creek Wines. Upon receipt of the returned goods the Frogmore Creek Wines will:

  • Refund the original cost of goods plus the initial delivery charge to the original credit card used to place the order
  • Refund the mutually agreed return postage charges to the same credit card

No goods shall be refunded without prior agreement between the recipient and/or customer and Frogmore Creek Wines. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error.
Should you receive a product that appears to have been damaged in transit you can either:

  • Refuse to accept delivery of the product and Australia Post will return the product to Frogmore Creek Wines. Once the damaged goods have been received by Frogmore Creek Wines we will provide you with a replacement product if available. If the product is no longer available, provide you with an alternate product of your choice from our various wine ranges to the total value of the damaged product; or provide you with a full refund of the damaged product.
  • If you have already accepted delivery and then noticed the product has been damaged during transit, please contact Frogmore Creek and one of the staff will provide you with a reply paid address. On receipt of the damaged product Frogmore Creek Wines will provide you with a replacement product if available. If the product is no longer available, provide you with an alternate product of your choice from our various wine ranges to the total value of the damaged product; or provide you with a full refund of the damaged product.

Should you receive a wine which has a quality issue, Frogmore Creek will either:
On receipt of the product that has quality issues, Frogmore Creek Wines will provide you with a replacement product if available. If the product is no longer available, provide you with an alternate product of your choice from our various wine ranges to the total value of the damaged product; or provide you with a full refund of the damaged product. Please contact Frogmore Creek and one of the staff will provide you with a reply paid address.

 

Australian Law

There are a number of Australian laws pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.

 

Feedback and Complaints Handling Procedure

Frogmore Creek Wines welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this website.

 

Frogmore Creek Wines Online Copyright Notice

Frogmore Creek Wines material, including pages and on-line images, are protected by the Copyright Laws of Australia. All rights are reserved.

 

When you access Frogmore Creek Wines' websites you agree that:

 

  • You may retrieve Frogmore Creek Wines' materials for information only.
  • You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about Frogmore Creek Wines' materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.
  • You must include the copyright notice in any copy that you make.
  • You may not modify the information found in Frogmore Creek Wines' materials without the express permission of Frogmore Creek Wines.

 

Notice of Trademark

The Frogmore Creek, 42 Degrees South and Storm Bay logos are a registered trademark of the Hathaway Trading Co Pty Ltd. These logos may not be used without the prior specific, written permission of Hathaway Trading Co Pty Ltd.

 

Currency

All prices quoted on this website are in Australian Dollars (AUD).

 

Warning

Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $6000) and it is an offence for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500). At the time of delivery the person receiving the goods must provide satisfactory evidence of proof of age if requested. Frogmore Creek Wines may refuse to deliver the goods if the person receiving the goods does not provide evidence of proof of age.
Frogmore Creek Wines Liquor Licence No. 75100618
Licencee: James Skabo

 

Privacy policy

Our approach to privacy

We respect your privacy. Our privacy principles embody the National Privacy Principles in the federal Privacy Act 1988. This privacy policy applies to the website www.frogmorecreek.com.au

 

Traffic data

When visiting this site, a record of your visit is logged. This data is recorded for statistical purposes only and is used to help improve this website. The following information is supplied by your browser:

  • the user's server address
  • the user's operating system (for example Windows, Mac, Linux)
  • the user's top level domain name (for example .com, .gov, .au, .uk)
  • the date and time of the visit to the site
  • the pages accessed and the documents downloaded
  • the previous site visited, and
  • the type of browser used.

This information is used for statistical purposes only. No attempt will be made to identify users or their browsing activities except where required by law.

 

Cookies

Cookies are pieces of information that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. This information remains on your computer after you close your browser.
This website does not use cookies to collect or store your personal information. Cookies are only used to complete orders on our site and only last for the duration of your visit to this site.

 

Collection and use of information

We don't collect personal information without your knowledge. We don't sell, rent, or give your personal information to unrelated third parties without your prior permission unless required by law.
When you email us personal information we will record your email address and any other information submitted and we will only use this information for the purpose for which you provided it. We will not disclose your information without your consent.
Other personal information is collected by us when you purchase a product or service from us. You must provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. If you pay by credit card, we do not store your credit card details upon the completion of the credit card transaction.

 

Security

The security of your personal information is important to us. We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to protect your personal data and ensure that it is transmitted securely; further information can be obtained from Frogmore Creek's security policy.

 

Access

You have a right to access most personal information we hold about you. Please contact us to ask for access to your information.

 

Accuracy

If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

 

Contact us

If you would like more information concerning how we handle your information, or our approach to privacy, please contact us.

 

Security policy

Our approach to security

We care about the security of your information and have implemented industry standard security measures designed to provide the best security possible when purchasing goods over the internet.
Secure pages
We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to protect your personal data and ensure that it is transmitted securely. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

  •  the "https" in place of the usual "http" in your browser address bar
  •  the small padlock at the bottom of your browser window

Thawte certification

Frogmore Creek also has a current Thawte SSL certificate which provides up to 256 bit encryption. This lets you know that we are a legitimate business and that that you are connecting to the correct server. The secure certificate also provides the secure environment in which you can transact. To view details of our security certificate, you can click on the padlock at the bottom of your browser window on our payment pages.

 

Credit card processing

From our website we use a payment gateway called which uses 1024 bit bank encryption to process data. You can obtain further technical information about our payment gateway by visiting our supplier's site,
We do not store your credit card details upon the completion of the credit card transaction. If you're uncomfortable using your credit card online, we also accept payment by cheque (drawn on Australian banks only) or money order in Australian dollars.
We use our best efforts to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 
 
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